Have a question about our content, an order, a refund, or anything else? We are here to help. Reach us through any of the methods below and we will get back to you as soon as possible.
We genuinely care about every person who visits our site. Whether you are a current customer with a question about your order, someone considering Cholibrium for the first time, or just looking for clarification on something you read on our website, we want to hear from you.
The fastest and most reliable way to reach our team. We monitor email closely throughout the business day.
support@mysimplepromise.comPrefer to speak with a real person? Our toll-free phone line is available with live human support — no robots or automated menus.
1-800-259-9522For written correspondence, returns, or official documents, you can reach us at our business mailing address.
3242 NE 3rd Avenue #1051For questions about an existing order, refund requests, or tracking information, please email our dedicated support team.
support@mysimplepromise.comWe respond to all messages within one to two business days. Most emails receive a reply the same day they are received. For urgent matters please use our phone line for the fastest response.
Our customer support team is available to assist you during the following hours, in United States Pacific Time. Email messages received outside of these hours will be answered the next business day.
We are happy to help with any of the following questions and concerns:
Tracking information, delivery delays, shipping address changes, package not received, or anything else related to getting your order to you safely and on time.
Cholibrium comes with a 365-day money-back guarantee. If you are not completely satisfied for any reason, contact us and we will process your refund quickly — no questions asked, no forms to fill out.
Questions about the ten mushroom ingredients, dosage, how to take the product, potential interactions with other supplements, or anything else about how the product works.
Found a broken link? Have a suggestion for content we should cover? Noticed an error in one of our articles? We genuinely appreciate hearing from you and use all feedback to improve our site.
Anything else not covered above. If you are unsure where to direct your question, just send us an email and we will route it to the right person on our team.
If your question is about how Cholibrium works, dosage, ingredients, shipping times, our money-back guarantee, or anything similar — you may find an immediate answer in our frequently asked questions section.
💡 Many common questions are answered in our FAQ section on the main page. Checking there first may save you time if you need an immediate answer.
If you are interested in partnering with us, becoming an affiliate, or discussing a business opportunity, please email us with the subject line "Business Inquiry" so we can route your message to the right team member.
We carefully review every business inquiry and respond to all qualified opportunities within five business days.
Members of the press, journalists, and content creators looking for product information, expert quotes, or interview opportunities should email us with the subject line "Media Inquiry" along with your publication name, deadline, and the topic you are covering.
We are not licensed medical professionals and we cannot provide medical advice, diagnoses, or treatment recommendations. If you have questions about whether Cholibrium is appropriate for your specific health situation, please consult your physician or qualified healthcare provider.
If you are experiencing a medical emergency, please call 911 or your local emergency services immediately. Do not use this contact form or our email for urgent medical concerns.
We appreciate you taking the time to reach out. Every message helps us serve our customers better and improve the information we provide. We look forward to hearing from you.